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  Professional KSC Response Creator

Discover the Vital Ingredients on How to Write a Winning Response to Key Selection Criteria
 
 
Want to find a secure position within one of Australia's Government Departments or a Government Funded Agency? 
 
These organisations are bound by federal laws to ensure equal opportunity, and the solution we use in Australia is to ask applicants to respond to key selection criteria.  Some say that this isn't fair, because their ability to write is being assessed, instead of their ability to do the actual job they've applied for.  I agree with, but I don't think it's going to change too soon, so we have to figure out how to write a winning response to Key Selection Criteria, so we can get into the interview and meet the decision makers.  
 
The purpose of The Key Selection Criteria Creator is to show you how to overcome the challenge of addressing criteria, so you are confident your application is going to help you succeed with getting to the interview stage.

Part 1:  Online Video

 

 
 
Part 1:  Prepare to Succeed
 
How to  Interpret the Answer and Decipher What is Most Important
 
 
The first thing you need to do is find out what the selection criteria are. You will find them either in the advertisement or on the government department's website along with a downloadable job application kit

Pick Up on the Keywords

Part of the trick of responding to selection criteria is identifying and understanding the keywords in each criterion and incorporating these into your response. These subtle differences and the way you word your response could be what sets you apart from the other applicants.

Know the difference between phrases such as 'ability to' (means having the skills), ' knowledge of'  (familiarity gained from actual experience) and ' understanding of' (fully comprehend the matter). Incorporate your understanding of these terms into your response and you' re on the right track to submitting an outstanding statement.
 

Choose the right words

 
When writing a selection criterion response, find one excellent example from your past and demonstrate what and how you achieved a good outcome. Make sure that you use strong action words such as ' demonstrated' , 'reviewed' , ' developed' , ' initiated' or ' negotiated'  rather than less powerful words such as ' involved in'  or ' assisted' .

Always give examples and avoid unsubstantiated claims. You can use bullet points if there is a list of points you are making.
 

Address all the parts

More often than not, selection criteria will consist of several parts and are sometimes qualified as either essential (must-have skills and experience) or desirable (good to have and improve your chances of being highly regarded).

It is tempting to write a broad response focusing on just one part of the criterion and hope this will get you through. But if you want to hit the selection criteria nail on the head and guarantee yourself an interview, then this isn't good enough.

For example, ' Ability to contribute ideas and demonstrate initiative and flexibility'  actually has three components ' ability to contribute ideas, demonstrate initiative and demonstrate flexibility. In order to respond to this correctly it is vital that you address all three of these skills, making sure to include the keywords in your response.
 
Many Key Selection Criteria ask for similar skills and 'employability' traits that help determine if you are going to fit into the team and become a valuable member of staff.  Regardless of the position you may be targeting, there are a handful of criteria that tend to apply across nearly all vacancies.
 
Examples of these include:
  1. Well-developed communication skills.
  2. Teamwork skills.
  3. Commitment to the delivery of quality customer service.
  4. Flexibility and a willingness to adapt to change.
  5. Enthusiasm and a positive attitude.
Addressing Selection Criteria is one of the most important aspects of your job application; you must be very specific, demonstrate your skills and give as much relevant information to support your application as possible. 
 
 
 
Here is an Example of How to Go about the First Step:
 
 
 


 

5 Top Tips for Job Applications that Require Key Selection Criteria:

 

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1. If you don't possess the essential criteria, there is a strong chance your application won't be shortlisted and you won't get to interview stage.  Be realistic about your skills and experience, do you have the main requirements they are asking for?
 
2. Every answer has 3 paragraphs, the introduction, body and conclusion.  The introduction states you can do what ever is listed in the criteria, the body outlines your most relevant example that proves you have the skill, this example is explained in the STAR format.  The conclusion states that you are confident you can transfer the skills, knowledge and experience into this particular department.  Find out the maximum word count and our suggestion is to use every word to demonstrate your competency. 

3. Make sure you interpret the key selection criteria as it relates to the department.  Many departments use the same key selection criteria, but that doesn't mean you can use the same responses, as the examples you use must be relevant to the job you are targeting.  Think about the day to day challenges you are going to face in this job, if you were successful in the application process.  What skills and experience would help you get through the day, and overcome the obstacles that present on a routine basis?  Now think of times where you have solved problems that are similar to what you may get in this new workplace.

4. Write in a professional businesslike tone, but remember you are telling a story, so it is okay to be a little conversational when giving the STAR example. Use direct, active verbs and address all parts of the selection criteria. Since the HR department may be reading your responses, use language that they will understand, and avoid using too much jargon or industry specific terminology.   The Human eye LOVES bullet points, so we recommend you use them in at least 2 of your responses.

5. Read Your Response Aloud and you will very easily hear when a sentence doesn't flow or make sense.  This is a great trick we use to proofread work, and you can easily adopt this before sending out any email or job application.  Needless to say, don't rely on spell check as it don't pick up on all the grammar or spelling mistake, u know wot I mean? If you can, get some one else to read it too  - Melbourne Resumes has always had a Quality Assurance procedure where another experienced writer needs to proofread every document that we draft for our clients.
 
 
 
 
 
Part 2:  How to Structure a Winning Response
 
 
Video 2
 
 
 
 
 
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Formatting Your Response
 
Create a new document and list all the criteria, word for word, as they appear in the job application kit.
 

To make it easier, copy the Selection Criteria into your document, put it in bold and type in a line underneath.

 
 
 
 
 
Name the document and make sure you include your own name at the top of the page. You can use a heading such as:
  • Statement addressing selection criteria
  • Selection criteria summary
  • Responses to selection criteria
  • Statement of claims, selection criteria
When it comes to naming documents, all your application documentation should have your name prominently displayed and it's best to name the electronic documents with your name, not just 'selection_criteria.doc'. This will make it easy for the receiver to identify your document from all the others that have also been submitted.
 
Writing Your Response
 
Your response will be rated on how you have responded to each element of the criterion, so every single key word needs to be identified and written about in your resopnse to get you through to the interview.
 
 
1. Introduction - States that you have the specific skills, knowledge and experience needed to carry out the requirements of this criteria.  If you have more than 450 words, give another couple of sentences to outline 3 or 4 different scenarios where you have proven success in this area.  
 
2. Give Your Most Relevant Example:
 
When answering the selection criteria think about how you meet each selection criterion and list examples of relevant skills, experience, incidents, training and personal qualities. You need to make the link between what you can do, and have done in the past, and how it relates to the job. If you don't have any actual work experience, use other relevant experience such as something you have done at university, for a voluntary organisation or a club to illustrate your capacity to undertake the work required.

In every answer to the criteria, you need to demonstrate that you have developed and practised these skills in your past experience/s.
 
Situation - Describe a situation of a time when you successfully demonstrated the requested skill set listed in the criteria. Give the reader the big picture of where you were working, how long ago the incident / project occured, how many stakeholders were involved and how much money or risk was involved.
 
Task - Explain to the reader what your task was to do, give the overview or the ideal end result that you needed to make happen.
 
Action - Provide a clear and succinct list of actionable steps that you followed which will describe in detail how you applied your skills.  You can give this information in a bullet point format or  in a flowchart if the responses are sent in a Word Document.  Just make sure it is in a step by step format.
 
Result - Describe how all the stakeholders benefit from the actions you took.  Explain how much money was made as a result of you fixing the problem, or coming up with an innovatively solution, for example.   Other great results include:
  1. Creating greater efficiency within the office or business system / workflow.
  2. Identifying potential risk to the business or it's stakeholders and doing something about it that reduced the risk (always try and state how much you saved or what the worst case scenario might have been if you didn't take action).
  3. Introducing a procedure or idea that enhanced the product or service you were delivering.Enhancing the customer's experience in some way.
  4. Improving the quality of the product or service
 
No matter what the result is, it must be positive, and it should be defined in terms of how much money or time you saved them or earned for them.  To pin point ideas on what your targetted organisation would like to read in your responses, talk about scenarios and results that are similar to what this organisation will experience or desire.
 
 
 
3.  Closing Paragraph

Reiterate that you have the skills, knowledge and/or experience to the selection criteria and conclude by telling the reader that you have every confidence that you can apply these skills into this particular department and organisation (tailor the response by stating the actual department and organisation name).
 
  


 

A Basic Example of the STAR Approach in Action

As mentioned above, the key to responding to selection criteria well is to address all parts of the criterion, to include the keywords and give specific examples. Many well-written statements follow what is known as the STAR method of response: Situation, Task, Action, Result.

The following example response is broken up into the STAR components, with each section labelled.
 
Ability to apply academic knowledge and concepts to practical situations
 
Situation
I have been involved with a local Community Justice Group for the last 12 months.
 
 
Task
This involves helping people prepare their cases for mediation.
 
 
Action
I regularly apply my academic knowledge in this capacity, assisting local residents to articulate their issues, encapsulate arguments and formulate desired resolutions.
 
 
Result
My efforts have received excellent feedback from my supervisors and I have received several letters of thanks from clients I have helped.
 
 
 
Another acceptable way of answering selection criteria is SAO: Situation, Action, Outcome. Whether you choose STAR or SAO, it is important that you show how you can meet each criterion.

 

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Video 3:  How to Close Your Key Selection Criteria, leaving a Powerful Lasting Impression.
 
 
 

 

The Last Word

nullBe Clear and Concise. Try to get to the point, never pad out your responses because you will send the reader to sleep!  If there is no word limit, keep the resopnse to less than a page.  Make sure every single sentence promotes your skills or the knowledge and experience that underpins your competency to do the job.

Proofread one last time.  Once you have completed your statement of claims in relation to selection criteria, check over your responses and make sure there are no typographical errors and that the sentences flow smoothly.

Keep the Format Consistent in Your Job Applications. Ensure that the formatting of your selection criteria document matches the accompanying resume (or CV), cover letter and any other documentation you are submitting. By having a consistent formatting style with fonts and font sizes, your application will present as a cohesive whole. This alone shows that you have taken considerable care and attention to detail.
 

Get the selection criteria right and you're on your way to an interview  and one step closer to the job!
 
Good Luck with your application, we will be in contact to see how you are progressing.
 
Kind regards
Bonnie Power
Melbourne Resumes
 
 
 
 
 
 
 
 
 
 

 
 
 
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