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FAQ
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Thanks for stopping by the Melbourne Resumes website. We hope that we have provided some benefit to your job search, and your dreams to achieve success in your career. - Have you already received loads of valuable information that you'll be able to apply into your job applications?
- Did you have a look at our job interview tips, and thought about which strategies you can implement into your next job interview?
- Are you feeling like you might have found a way of accelerating your job search, but would like to find out more about our services?
 Please read through our Frequently Asked Questions, but you are also more than welcome to contact us at anytime to have personal contact. 1. Do you have experience writing resumes for my industry? We probably do! Melbourne Resumes are a team of highly experienced resume writers and HR Professionals with proven success to create powerfully targeted resumes and job application documents such as cover letters and responses to Key Selection Criteria (KSC). We have created hundreds of resumes and KSC responses for professional people seeking work in government departments, teaching, nursing, NGO's, Not For Profits and many community based organisations. Accountants, Engineers, Sales and Marketing Executives, Mid - Level Executives (on a salary of $65 K - $220K) and Graduates form most of our client base. We also do a great number of tradespersons resumes, especially for mining applications and applications for large scale projects (De-Sal Plant, Theiss, John Holland etc). Since 2005, we have been speaking with hiring managers and recruiters in the Australian Community. Our clients really appreciate the contact we have with our network within the Australian Job market, as they have provided us with tremendous suggestions and ideas in what they would prefer to see in the resumes that they receive. From C-Level executives to graduates, we have a tailored resume design and a system that works effectively to provide our clients with top class resumes, and top class results! If you want to be guaranteed of a job interview within 30 days, email us your resume and 2 job adverts you are most keen on. No Obligation Quote: info@melbourneresumes.com.au 2. What's the process for ordering a resume?  After payment has been processed and an agreed time frame has been set, we will work closely with you by phone and email to create powerful documents to accelerate your job search. - We will ask you to send your existing resume (or your resume information) and 2 or 3 jobs that you would like your resume targeted for.
- You will receive an email and a telephone call from us at a mutually convenient time so we can gain a deeper insight into your employment history and demonstrated capabilities.
- We will then ask you some customised questions which are specifically aimed at ascertaining your most relevant achievements. These will be emailed to you, and a response will be requested within 48 hours.
- Our team will work together over a 3 day period to create documents that will 'sell you' more effectively to prospective employers.
- A draft will be emailed to you, and you will consider if there are any amendments or alterations you would like to make. Your comments and/or changes will be inserted directly into the document, and you will email these back within 48 hours.
- Your resume writer will consider the comments and alterations, and may be in contact with you to discuss any changes. The final version of your resume, cover letter (and Key Selection Criteria if and when ordered), will be sent to you within the following 48 hours.
- Melbourne Resumes will keep in contact with you over a 6 month period to track how you are progressing within your new job.
3. Do I need to come and see you? Once upon a time, we invited people to come in and see us, as we thought that it was great to meet our clients and have that face to face contact. The problem with this was that most of our clients work, so it was difficult to find a mutually convenient time for them to come in to the office. .jpg "Talking over the Phone brings about Amazing Results!") We have found a solution to this problem, and designed a very clever set of interview questions that can be conveniently communicated over the phone and through email contact. This is great news, as you can speak to us in your lunch break, or after work hours (as arranged with your writer), you don't need to travel into the city - you can save this time to do more important things. At the end of the day, we can find out the same level of high quality information over the phone. This is also good news for our clients who are not living in Melbourne, as we help hundreds of people from all over Asia and Australia every year (including Dubai, Perth, Brisbane, Sydney and Canberra). 4. How much does it cost?  The money you invest in our services will help you buy your dreams. Do you want another property investment? A better car? Or a better lifestyle for you and your family? How do we make this correlation? Because the money you invest in our professional resume writing services will result in more Job Interviews than you are getting right now - We guarantee it. The price of a resume will depend upon your experience and the complexity of the type of work you have done and what you would like to do in the future. Melbourne Resumes provides professional Resume Writing Services that range from $197 - $587. Professional Cover Letters can also be created to highlight why you are applying for this specific job, and the unique benefit you can bring to the role. The Melbourne Resumes price guide for professional Cover letters and Job Applications ranges from $35 - $79. We can provide a quote on creating a new professional resume and cover letter when you send through your current resume and outline what type of role you would like to apply for. 5. Why are you more expensive than other resume writing services? Melbourne Resumes are certainly not the cheapest resume writing service in Melbourne, or Australia. We do ask for a significant investment to produce your resume, indeed we do. But we believe it is a great investment into your future. Melbourne Resumes has a 100% satisfaction rate with our clients, and the resumes we produce have attracted job interviews for our clients within 30 days. In fact, we will completely re-write your resume for FREE if you have not received a job interview within 30 days. And just to give you comfort that you are saving alot of time and hassle, not one of our clients has ever complained about not getting a job interview, instead, they give us feedback that they are getting many calls to come in for interviews for their ideal dream jobs. Our Clients happily refer us to their friends and family, as we have proven to them that we have perfected our resume design and know exactly what the resume needs in order to land a job interview for the target job. What's more, we are continually improving our design to meet the changing needs and preferences of the Australian Job Market. "I really appreciate your ongoing support while I have been looking for a better job, thanks so much" Jenny G, Sydenham, Computer Engineer seeking Business Development Management role The Resume Writing Industry Benchmark = Our Tailored & Targeted Resumes & Cover Letters  When you invest in a professional resume and cover letter with Melbourne Resumes, we have a Quality Assurance Process that safeguards you. Every element of your draft is targeted to your ideal job and is tailored to highlight your most relevant skills, knowledge and experience. It is then scrutinized by a senior Resume Writer before you see the polished draft. This is all good news for you, as you will probably gain a higher level job, within a shorter time frame. You will start earning your new pay packet earlier, and conveniently, this compensates for the fee of the resume. The investment also gives you access to a professional HR specialist with strong industry expertise, we understand exactly what prospective employers and hiring managers look for, and are more than willing to share our information. Booking in Melbourne Resumes to create your Resume and Cover Letter is great value. If you want to be guaranteed of a job interview within 30 days, email us your resume and 2 job adverts you are most keen on. No Obligation Quote: info@melbourneresumes.com.au
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Do Generic Resumes Work? We do not write general resumes, as they have a low success rate for obtaining interviews.  Melbourne Resumes do not use templates or 'generic' resumes, because they don't work. Our clients refer us based on our attention to detail in deciphering exactly what needs to be done to get them to the job interview within 30 days, we research the skills that are needed and highlight them strategically through a well formatted resume. If you haven't defined exactly what type of job you want, we recommend you do this before engaging someone to write the resume. Save yourself the agony of rejection, and browse through our website for products and services that are easily affordable. On the other hand, if you don't want to really think about solving your 'career puzzle' just right no  w, you will probably want to apply for a range of job roles across various industries. You're probably thinking that if you give yourself a wide choice of jobs, you should be increasing your odds of landing a job sooner rather than later. Sorry, but this will cost you more time and lost opportunities, as every recruiter and hiring manager who scans the resume is not reading the words they want to read, it lacks the key words to streamline your resume through the online search data management systems that large companies use and your resume will never see the light of day. But if what you pay is more important than anything else, ordering a general resume will only cost you a fraction of the price, as a general resume can be typed up in no time flat. They are easy to do! Expect to pay around $45 - $130 (if you are a Professional or Executive). You will be asked to fill in a form that presents them with all the information they will need. "How Sensational! You've done a great job on my Key Selection Criteria! My achievements have really being highlighted and I Thank you." Nafiz A. - ICT Manager seeking a role within the Victorian Police Force. 6. How do I make a booking and pay?To secure a booking with Melbourne Resumes, you will need to make payment through our online shop. Payment can be made through: - Visa
- Mastercard
- EFT
- PayPal
- Visit an ANZ Bank
Once your booking has been processed, you will receive an email and a telephone call to welcome you to our community. We will find out exactly what your troubles and frustrations have been in your job search, and consider a tailored approach to overcoming the problems you have faced. If you would like to ask a question you can email us on info@melbourneresumes.com.au, or if you would like to speak with us about your individual situation, please call 1300 979 890. 7. When will I have my new resume?  If you are available to work with us through the proposed action plan we present to you, you will have a final version of your resume, cover letter and key selection criteria within 5 business days of commencing your resume Urgent? If you require any of these documents any earlier than this, please contact us now on our emergency number: 0409 990 606. We can't guarantee that we will be able to do the order, but we will certainly try. A fee of $50 - 100 is applicable for urgent timeframes. 8. What will you do after the resume is completed? When you engage Melbourne Resumes to assist you with your job search, we become very interested to track how you are going with your job search. You will receive an email within two weeks, and then every couple of weeks after that. You will have joined our community, we are all motivated and driven to excel in our careers, and we provide quality information and support to see you succeed in your career. "Thank you for following up on how I went with my Job Application. I thought the KSC response was fantastic, so now I would like to apply for the same job, but in QLD! The quality of the application was very high, and I would rate your service as PERFECT" - Michelle from Moonee Ponds, Seeking work within the Victorian State Government and now Finding Work within the QLD State Government, Nov 2010
9. Will you help me with finding a new job?Melbourne Resumes are happy to open up their network of Australian hiring managers and recruiters to eligible clients, who have demonstrated their value to an industry and an organisation. We work with selected recruitment agencies, executive search firms, head hunters and recruitment consultants and will forward details of clients who have verified authorization for their details to be released to our network. You will need to have proven that you add value to the organisations you have worked for previously, and have a consistently high work ethic. Hiring managers within medium and large organisations are also very open to us approaching them with diligent candidates who have proven competency in their level of Please ask for more details on this service. "The IT & ICT resumes are well tailored to the job - and they look great! I wish I saw more like these ones." - Natasha Erbs, Senior IT Recruitment Consultant, Morgan Consulting, August 2010 10. What's Your Money-back Guarantee? If after 30 days, you have applied the principles in our E-Class products and are not satisfied with the results, you can simply ask for a refund and you'll get one...No questions asked. You have a full 30 days to decide whether this information is for you. Order now, get access to information, and radiate confidence in your job search. 11. What's Your Resume Guarantee?
 Melbourne Resumes lead the way by offering a unique 30 day resume guarantee!
We guarantee that you will receive an interview with an employer within thirty days of construction of your resume and cover letter. All we ask from our Clients is to take action, by using their resume and cover letter in 10 job applications that are similar to those discussed with your Account Manager at Melbourne Resumes. The applications will need to be tailored to highlight your most relevant skills and experience for each advertised role, as per our terms of business. If you do not gain an interview within this time, we will re-write your resume for free,or provide you with a 100% money back guarantee!
"Thanks for doing my Selection Criteria for the Airport jobs, I got an interview at Immigration and with Security, my goal of working within the Australian Public Service is looking good!" - Adrian C, Tullamarine, Call Centre Operator, seeking secure position within the APS.
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12. What are your Terms and Conditions? Melbourne Resumes & Pay-Pal Guarantee: 1. No person will ever see your credit card number, expiry or CUC code, as we have employed a military strength electronic coding system that safely encrypts your order and personal details before the information is sent over the internet. 2. Only the staff at Melbourne Resumes Headquarters will see the details of the services you have ordered. 3. You will receive an email immediately after you have put through your order and transaction. Case Study: Melbourne Resumes is 100% Safe. One of our clients in 2010 forgot he paid for his resume and cover letter through PayPal and when he saw a transaction had been taken out from his bank statement, he called his bank to investigate. Suddenly, (within 72 hours) the bank had reversed the transaction, and transferred every dollar back into he's bank account! It was only when Melbourne Resumes saw this reversal that we contacted our client to wonder what happened, and then he remembered that the transaction was from when he ordered his new resume from us! PayPal accepts Visa & Mastercard If you haven't got a PayPal account set up (you will if you shop on E-bay or shop online in any way!), PayPal will ask if you wish to use your credit card details. The entire process is safe and takes 1 minute, we will then have documents drafted within 3 - 4 business days. Read our process for creating Professional Resumes, Key Selection Criteria and Cover Letters. Online Shopping with Melbourne Resumes is Safe This method of payment is probably safer than going down to the ATM that is in the middle of a shopping mall, and withdrawing money infront of a crowd that is obviously watching you pull the notes from the machine. If you still unsure, call us on 1300 979 890 and we can process your credit card over the phone. Terms and Conditions - Quality Documents. Melbourne Resumes & Career Counselling will work with you until you are 100% satisfied with your documents, However we will not monetarily refund any editing or writing services. It is agreed that once you have made payment through our secure online shopping cart, you will also receive an email confirming our services with the specified time frames for delivery. At this stage, a writer will be engaged to commence work and you have agreed to all terms and conditions as set out herein. If you are dis-satisfied with any documents that Melbourne Resumes produce, you agree to work with us collaboratively, by either amending the document or clearly indicating what information you wish to be edited in written form. To ensure a high quality document, we will send a draft version to provide you the opportunity to consider changes or amendments. At this time, we encourage our clients to seek constructive feedback from 2 or 3 of your industry connections to verify the content and language used through out the document. We ask that you return the documents, with your amendments, and response to any questions we have posed, within 48 hours. If there is no communication received within this 48 hours, we will consider that the client is completely satisfied with the draft, and will then forward through the final version of the documents.
- Third-party Sites. Melbourne Resumes & Career Counselling has links to Internet sites maintained by third parties. Melbourne Resumes & Career Counselling does not operate or control in any respect any information, products or services on these third-party sites. The materials in this website and the third-party sites are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Melbourne Resumes & Career Counselling disclaims all warranties. Melbourne Resumes & Career Counselling does not warrant that the functions contained in the materials will be uninterrupted or error-free or that defects will be corrected. Melbourne Resumes & Career Counselling does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You (and not Melbourne Resumes & Career Counselling) assume the entire cost of all necessary maintenance, repair or corrections.
 Cancellation Policy. When your resume information is sent to our career consultants, we will review the information sent within 24 hours of and are likely to commence preparations immediately. Resume writing sometimes needs to be done with a sense of urgency, as our clients may have an interview or job application they need to attend to ASAP. - In the event that a client wishes to cancel a resume writing service, the client would need to cancel within 1 hour of sending through the resume information to receive full money back. After this time, it is likely that a professional resume writer has been engaged to commence work on the CV or resume. To cancel a resume writing service, the client must call our offices on 1300 979 890 and speak directly with the career consultant who initially organized the resume to be done.
- If the client cancels after this time, and work has already begun on the resume, the client will be charged the minimum payment of $75 as well as any additional time that has already been spent on your resume, at a rate of $66 per hour or fractions thereof. We will provide the client with a log of the time spent on your resume and create an invoice for the total charges incurred.
- 30-Day Guarantee. Melbourne Resumes & Career Counselling will entertain revisions for any resume bought by a customer within 30 days from the submission of the first completed resume by Melbourne Resumes & Career Counselling to the client. In the event that a client fails to notify Melbourne Resumes & Career Counselling in writing regarding any requests for product revisions, then Melbourne Resumes & Career Counselling waives its liability to revise that clients purchased product.
- Resume Guarantee. Melbourne Resumes & Career Counselling leads the way by offering a unique 30 day resume guarantee. When you order our Professional Resume and Cover Letter, we guarantee that you will receive either a face-to face or telephone interview with an employer within thirty days of sending the application of your resume by Melbourne Resumes & Career Counselling. This is subject to you as the client, sending at least ten resumes to at least ten separate available positions that are similar to those discussed with our career consultant, within the 30 day period (commencing from the date the final resume and cover letter are forwarded). We will confirm that you have at least 75% of the skills knowledge and experience required for the position, ie, you can't expect an interview if you are an Bus Driver seeking Business Analyst roles! The resume must be tailored to each position to highlight the specific skills and knowledge required for the unique job opportunity. For Melbourne Resumes to Guarantee a Job Interview, we request that the client sends the newly customised resume to us, along with the job description and/or job advertisement for a professional approval. Melbourne Resumes will then verify those changes are acceptable and actually enhance your job prospects. If you do not gain an interview within this time, we will re-write your resume for free! We are so confident that our resume service will gain you that next interview, we are prepared to offer this added advantage to you free of charge!
Using the Melbourne Resumes Website All website users and customers of Melbourne Resumes & Career Counselling agree, that when using the services and information contained in this website hereby agree to abide by and acknowledge the following: Computer Viruses - Melbourne Resumes & Career Counselling is not liable in any way for any viruses that users of our service may acquire as a result of using our service. We make every attempt to prevent viruses from being transmitted, but by the nature of our activities on the internet, viruses may be transmitted either by us or by our independently contracted writers. Neither Melbourne Resumes & Career Counselling, nor the independently contracted writers are liable or responsible for any viruses inadvertently transmitted and are not liable for any damages resulting from the transmission of viruses. It is the responsibility of every user of our service to remain vigilant in the prevention of viruses from coming into contact with their own computers. Limitation of liability - Under no circumstances, including, but not limited to, negligence, shall Melbourne Resumes & Career Counselling be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, our materials. You specifically acknowledge and agree that Melbourne Resumes & Career Counselling is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any Melbourne Resumes & Career Counselling material, or with any of Melbourne Resumes & Career Counselling's terms and conditions, your sole and exclusive remedy is to discontinue using Melbourne Resumes & Career Counselling.
- Melbourne Resumes & Career Counselling is not responsible for any inability to access our services, temporary or otherwise. Melbourne Resumes & Career Counselling is not responsible for any errors made in our service. By using this website you acknowledge the fact that not all errors, omissions, and problems can be detected by Melbourne Resumes & Career Counselling and its editor. By using Melbourne Resumes & Career Counselling, you acknowledge and assume that even after using our career consulting or resume writing services, errors might remain in your document. Melbourne Resumes & Career Counselling is not liable for any of these undiscovered errors. Melbourne Resumes & Career Counselling is not responsible for the success of the resumes or career related products. As the owner of the documents, they need to be proactively sent out to the audience they were targeted for. Melbourne Resumes & Career Counselling does not guarantee jobs or employment success. Melbourne Resumes & Career Counselling is not responsible for any actions that do or do not result from the use of our services, including, but not limited to, successful acquisition of a job or the failure to land a job, even on account of our services.
We are proud to offer such guarantees to our clients because we have so much faith in our resume service and the information we provide in our career coaching sessions. If you wish to talk to someone right now about your next career move or job search, please do not hesitate to contact us on 1300 979 890. Regards Bonnie Power Principal
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13. What is your Privacy Policy? We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting this website, you are accepting the practices described below. Use and disclosure of information Any personal data that is acquired or stored by us is for career consulting purposes only. In addition to providing our services to you, we may use or disclose personal information that we collect about you: - to maintain our relationship with you;
- for the purposes for which it was intended;
- where you have consented to the use or disclosure;
- for purposes related to our research, planning, service development, security and risk management;
- to the extent that we are required or authorised by law to do so.
There will be occasions where we will need to disclose your personal information to third parties to provide the service you have requested. For example, if you request that we provide you with a professional resume, your personal information will be sent to one of our resume writers, who will carry out this work. We will take all necessary steps to ensure our writers keep your personal information private and confidential at all times. Links This website may, from time to time, contain links to the websites of other organisations that may be of interest to viewers. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements and terms of use. We also make no representation as to accuracy or completeness of the information contained in such third party websites. You should refer to our terms of use for more information. SecurityWe use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. Access to informationIf you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this website privacy notice, please contact us by email and provide as much detail as you can about the particular information you seek in order to help us retrieve it.
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14. How safe is your Online Shop? We Guarantee Secure Online Transactions over the Net.  We use the world's most secure system, which will give you a money back guarantee if anything ever gets charged to your account - ever! If you want the technical details, there are 3 ways to confirm you are processing a secure online transaction. Up in your browser window, where you enter website address, the page should start with a 'https' instead of just 'http' employing the SSL encryption protocol: - A prompt will appear, advising you have a secure document
- A padlock will appear on the bottom left hand side of the window. If you press on it, it will produce the secure certificate applicable to that website.
- The http in the URL will usually change to https (the 's' stands for secure)
 Pay-Pal guarantees: - Only the merchant sees the order details
- Only the merchant's banker sees the payment details, ie your credit card or bank account details are invisible to everyone except the bank.
- The details of the transaction are entirely invisible to your Internet Service Provider or anybody else.
- Every single order is encrypted and sent in military strength electronic code before your payment details are sent across the internet
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The obligation to trust third parties is totally eliminated. Even more reassuring is the fact that you receive real-time payment authorisations 24 hours a day, 7 days a week for those credit cards nominated by you "Mastercard, Visa or Bankcard".
You have my personal guarantee that everything possible has been done to make Melbourne Resumes totally secure. Kind Regards, Bonnie Power Phone: 1300 979 890 15. I'm still a little hesitant, can you tell me more? We have 8 Resume Writers who are all Professional Writers and have proven time and time again to write high quality documents. We would work with you through the drafting stage, and the resume writer would be in contact with you to find out exactly what skills and experience she could include in your documents - so you get a job interview within 30 days.
It will take 3 - 4 days for us to draft a resume, and the documents will go through our Quality Assurance process to ensure that the resume is targeted towards your ideal job and industry.
Our Quality Standard is that all documents highlight your key strengths and capabilities in the most succinct manner, using the necessary key words and phrases so your application does not get filtered out by the database search.
You would receive the documents in a DRAFT version, we may ask a few more questions regarding your experience or your studies to gain a deeper insight into how you have brought value to your previous organisations or projects while at Uni. At this point, you would be free to make any amendments or changes to the documents yourself. You would then email the documents back to us with your comments. With regards to the Guarantee, we work on an Honour System. Our experience tells us that you will be contacted, and every client that got their applications out there, has always had at least one or two telephone interviews. We would expect that you would apply for at least 10 jobs or graduate programs within a month of receiving your documents. Because we take so much effort to ensure your resume, cover letter (any key selection criteria responses - if and when required) are targetted towards your ideal job - we know that you will receive a lot of interest.
A telephone interview would be the first step that many hiring managers and recruiters would take, as they want to verify that you have the ability to verbally articulate your key competencies while at the same time, building rapport with them. If you get a telephone interview, but not get invited to the face to face interview, then there is a potential barrier or problem within the telephone interview.
If you have more than 2 or 3 telephone interviews, but not get any invitations to come and meet with these hiring managers, then we recommend our DVD program "How to Clinch Massive Interest Within the First 5 Minutes of the Telephone Interview".
On the remote chance that you get no response, we would ask to see the 10 cover letters that you have sent with your resume, to ensure they were all tailored to the job advertisement. If you have done a good job in tailoring the cover letter to outline your most relevant skills and capabilities, then we will either re-write it, or simply refund your money.
I hope this helps, if you would like to take the next step, I invite you to place your order through our website, and someone will be in contact with in the next 24 hours. Kind regards Bonnie Power Executive Resume Writer Melbourne Resumes - Internationally Certified Advanced Resume Writer - Gold Standard
- Australian Qualified Career Coach - Nationally Certified
- Career Development Association of Australia - Member
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Ordering through the 
