Professional Writing Services
1. Do you have experience writing resumes for my industry?
Writing in excess of 20 resumes a week, it is extremely likely that we have created a resume for your industry. Melbourne Resumes encompass a team of highly experienced resume writers and HR Professionals who have prepared an extensive number of powerfully targeted resumes and job application documents such as cover letters and responses to Key Selection Criteria (KSC).
Our clients have ranged from those working in government departments, the education system, the legal sector, the mining and construction industry, the health system, NGO’s, Not for Profits and many other organisations. With such an extensive client portfolio, we possess in-depth knowledge of a range of industries and positions.
2. What is your Process?
The first step is to obtain a quote from us. All quotes range in value, each client has individual needs and therefore their resume/selection criteria/cover letter need to address differing requirements. We don’t have a ‘one size fits all’ approach. The quote will involve assessing the requirements and level of the jobs you want to apply for, and comparing them to the information that is contained within your current resume, cover letters, professional bio and/or key selection criteria.
A quote will be sent to you within 24 hours from the time you contact us. This quote will detail our process and the price for preparing your documents.
After payment has been processed and an agreed time frame has been set, a questionnaire will be sent to you within the time agreed if you have purchased a Gold or Silver level resume. The questionnaire is tailor-made and is designed to gain a deeper insight into your employment history, qualifications and demonstrated capabilities.
Once you have returned your completed questionnaire we will provide you with an estimated date of completion for your documents. Our writing schedule is structured according to the return date of each questionnaire. These timeframes are fluid as a result of client demands and writer availability.
A certified writer will work over a 2-5 day period to create documents that will ‘sell you’ more effectively to prospective employers.
Your documents will then go through our stringent Quality Assurance Assessment, which involves another writer evaluating the documents against our quality standards, aiming to further enhance your documents to ensure effectiveness.
You then have up to 3 occasions, depending on the level of service purchased, over a 1 week period to take the opportunity to make amendments to the wording, formatting and structure of your documents until you are satisfied with the final products.
Your resume writer will consider the comments and alterations, and may be in contact with you to discuss any changes. The final version of your documents will be sent to you within the agreed timeframe.
If you have signed up for email support, career coaching or the Job Search Success Program this will now commence.
3. What are your timeframes?
Our timeframes are fluid due to the fact completion of the questionnaire is within the client’s hands. Once booking is confirmed, you will have a questionnaire within five business days, and once your responses are returned, you will receive draft documents within five business days.
These are our standard time frames, and as such, are open to negotiation to meet more pressing deadlines if necessary.
We can’t guarantee that we will be able to do the order, but we will certainly try. A fee of $50 – $150 is applicable for urgent timeframes.
4. What does your Quality Assurance Process involve?
Our Quality Assurance Process is one of the elements that set us apart from other resume writing businesses. Once your documents have been completed they are sent to one of our QA Officers, a senior writer who has undergone substantial quality assurance training.
The QA officer reviews your documents, checking formatting, spelling and grammar while also considering how well the documents are targeted towards the job advertisements you sent to us. The QA process substantially lifts the quality of the documents and is imperative in ensuring that your documents accurately highlight your skills and achievements relevant to the jobs you desire.
5. Do I need to come and see you?
In the past we invited our clients to come in and see us, however we found that often we didn’t gain the necessary information to create high quality documents. Clients often felt as though they were put on the spot, and struggled to think of responses to the targeted questions that we were asking.
To solve this problem we refined our questionnaire process and, after some trial and error, discovered that emailing the questionnaire to our clients enabled better reflection and responses to be formulated in their own time. We still create the same tailor made interview questions, but you can now answer from the comfort of your own home and email the responses through to us once completed. We’ve found that giving our clients the extra time to consider the questions generally leads to the provision of better examples and higher quality documents.
If you have any points of discussion we can chat over the phone or if necessary arrange a consultation. This also means our services are compatible for those living outside Melbourne or even Australia.
6. What if I really want to come in and see you?
We really only hold face to face appointments with our clients that require comprehensive interview training such as critique on their body language.
Otherwise we do all of our work via phone and email, it’s a collaborative process and so there are a few steps where we go backwards and forwards with you to make sure we are achieving the best documents possible, the writing of quality documents really can’t be done in one appointment.
We have also found that a lot of our clients are just really busy. Our customer care line is open from 9am to 5pm so if you have any questions along the way you can give us a call or shoot us an email at email@example.com.
We can start by reviewing your current resume if you like?
Just hop online and fill out one of the forms on our website, that will come through to us and we’ll be able to give you some feedback on what can be done to improve your opportunities.
7. How much does it cost?
The price of a resume will depend upon your experience and the complexity of the type of work you have done, as well as what you would like to do in the future. Melbourne Resumes provides professional Resume Writing Services that range from $299 – $1399. View our Pricing page for more information.
As we want to provide the best deal possible, we offer a number of discounts for the purchase of multiple services, returning clients or referrals.
We can provide a quote on creating a new professional resume, cover letter, professional profile, LinkedIn profile and/or key selection criteria responses when you send through your current resume and outline what type of role you would like to apply for.
Attach your resume to an email for an obligation free quote, to: firstname.lastname@example.org
8. Do you offer Career Coaching and how much does it cost?
Melbourne Resumes does offer Career Coaching and our certified Career Coaches have vast experience helping clients develop effective career management strategies and decipher the direction to take their career, as well as conducting mock interviews.
Our qualified career coaches are flexible in structuring these sessions to target the most imperative aspects of your career management situation, whether it be conducting mock interviews, tailoring your documents for each application or devising strategies for approaching recruiters and hiring managers. The pricing structure for these services is as follows:
20 minute coaching call – $85
1 hour coaching call – $165
1 hour face to face session – $345
90 minutes face to face session – $445
If you choose to add any coaching sessions to your package you may be entitled to an additional discount, please advise us if you would like a quote to include career coaching sessions and we will revise your total figure for you.
9. Why are you more expensive than some other resume writing services?
Melbourne Resumes are certainly not the cheapest resume writing service in Melbourne, or Australia. We do ask for a significant investment to produce your resume, but we believe it is a great investment into your future and the price is an accurate representation of the time we spend creating your quality, tailored documents.
We base our prices on the following variables:
1. The level of role you are applying for
2. The level of work required to get your resume to this standard
We conduct an analysis of your resume compared to the required jobs and tailor your quote accordingly.
We also undertake procedures that significantly increase the amount of time spent on your documents and therefore the quality. Very few resume writing services perform such activities:
The Questionnaire process – this ensures that the document is unique to you as it will describe your experiences, skills, achievements, results and challenges. We don’t create generic resumes or use the same templates across industries.
The Quality Assurance process – this ensures that your documents adequately target the desired job roles and address the requirements detailed in the advertisements – pitching you as the ideal candidate.
Furthermore, we have the following inclusions that, as far as we have seen, you will not get from other services:
The Job Search Success Program
30 days of email support
3 Amendment opportunities to adjust your Documents
And finally, all of the writers at Melbourne Resumes have undertaken extensive resume writing training, credentials held by just a handful of professionals worldwide.
10. What is the Job Search Success Program and what does the 30 days of email support involve?
The Job Search Success Program is a web based program that we have developed which provides advice to clients in their job search. The modules target the entire process, from sending the first application, to surviving and thriving in the first three months of a new job, as well as providing advice about how to network and leverage LinkedIn to your advantage.
Email support enables you to ask 1 question per day for 30 week days regarding your application, job search, interviews or starting a new job and an available staff member will respond with valuable advice and recommendations on the same day.
Please note, this does not involve making additional edits or amendments to your documents once the amendment period has expired.
11. How do I make a booking and pay?
To secure a booking with Melbourne Resumes, you will need to make payment using any of these methods:
Visa | Mastercard | EFT | PayPal | Direct Debit | Visit an ANZ Bank
Once your booking has been processed, you will receive an email confirming your booking and we will begin work on creating your new documents per the agreed time frame.
If you would like to ask a question you can email us on email@example.com, or if you would like to speak with us about your individual situation, please call 1300 979 890
12. What will you do after the resume is completed?
After your resume is completed we will be in contact to keep informed as to how your job search is progressing.
In addition, if part of the service agreement, you will receive FREE access to 30 days of email support and 30 days of Membership to our Job Search Success Program.
We often contact our past clients to find out how they have gone in their job search and provide information regarding any specials we are offering.
13. What if I don’t get an interview or want to change my documents?
Due to the job market variable, other candidates better suited tot he role, subjective nature of resumes, the unique opinions and procedures of various recruiters and hiring managers and the uncertain nature of the job market, we are unable to completely guarantee that you will gain an interview.
We do however want to ensure that you are completely happy with your documents. You have up to 3 occasions, to make as many changes or amendments as you wish before receiving the documents in their final format over a one week period following the receipt of your documents.
We will provide advice and recommendations based on our valuable industry experience to help you decide the best action to take with any changes.
14. I’m still a little hesitant, can you tell me more?
We have 11 Resume Writers who are all Professional Writers and have proven time and time again to write high quality documents. Our detailed questionnaire process sets us apart from other resume writing companies, as we create each questionnaire individually for each client based on both their experience and desired roles, rather than relying on a standard template used for everyone.
As mentioned, our Quality Assurance process ensures your resume is targeted towards your ideal job and industry. Our Quality Standard is that all documents highlight your key strengths and capabilities in the most succinct manner, using the necessary key words and phrases so your application does not get filtered out by the database search.
If you have additional questions, please don’t hesitate to contact us on 1300 979 890 or email firstname.lastname@example.org